Terms & Conditions

These Terms and Conditions along with Your Order Confirmation Form constitute the entire agreement between Us and You for the Power Flush of Your Central Heating System.

Please read these Terms and Conditions carefully.

These Terms and Conditions are written to be as clear and self explanatory as possible but if there is anything that You do not understand or would like clarification on please call Our customer care team on 0800 611 8284.

SECTION 1 - DEFINITIONS

The following definitions apply in these Terms and Conditions:

Cancellation Period – means 7 working days from the receipt by You of Your Order Confirmation.

Central Heating System – means the central heating system at the Premises including:-

(i) the Boiler;

(ii) the Controls (including electrical temperature controls);

and

(iii) all pipes, radiators, valves, hot water cylinders and the central heating header tank.

Contract – means these Terms and Conditions and Your Order Confirmation Form.

Controls – means the programmer/time clock, room thermostat (if fitted), cylinder thermostat (if fitted) and zone valves (but excluding the fused spur switch and any thermostatic radiator valves).

Order Confirmation Form – means the order confirmation form that sets out certain details relating to this Contract, including the Price and the Premises.

Power Flush – means the power flush of Your Central Heating System as further set out in clause 3.2.

Premises – means the domestic address shown on Your Order Confirmation Form.

Price – means the price (including VAT) you must pay for the Power Flush as set out in Your Order Confirmation Form.

We/Us/Our/East Midlands Gas & plumbing – means East Midlands Gas & Plumbing, and Our agents and companies within the East Midlands Gas & Plumbing group.

You/Your – the person or people who have entered into this Contract with Us.

SECTION 2 - YOUR CONTRACT

2.1 These Terms and Conditions shall become binding on You and Us when:

2.1.1 You receive Your Order Confirmation Form; or

2.1.2 We receive payment of the Price; whichever is the earlier, at which point this Contract shall come into existence.

2.2 Any quotation for the Power Flush is given on the basis that a binding contract shall only come into existence in accordance with clause 2.1.

2.3 Where we do not carry out an inspection of Your Central Heating System before giving You a quotation, We will be relying on the information provided by You in giving this quotation. Should this information be inaccurate or if following an inspection of Your Central Heating System We are unable to offer this product for any reason, We may increase the Price or cancel this Contract as a result. If We increase the Price, We will tell You and We will send You a new Order Confirmation Form to confirm this change.

2.4 You must pay the Price in full before We will commence the Power Flush. Once We receive payment of the Price, We will arrange with you a convenient time for Us to carry out the Power Flush. We will endeavour to carry out the Power Flush on the date(s) We have agreed with You. However occasionally performance may be affected by factors beyond Our control and so this cannot be guaranteed. We will let You know if We become aware of an unexpected delay and We will arrange with You new date(s) to carry out the Power Flush.

2.5 We will not commence the Power Flush until the Cancellation Period has expired, unless You request Us to do so in writing in accordance with the instructions contained on the Order Confirmation Form.

2.6 You may at any time before the expiry of the Cancellation Period cancel this Contract by contacting Us in accordance with clause 2.9, and:

2.6.1 Unless We have commenced the Power Flush at Your written request, We will give You a full refund of any monies you have paid to Us under this Contract.

2.6.2 Where We have commenced the Power Flush at Your written request:

2.6.2.1. You will have to pay to Us any costs We have reasonably incurred in connection with the Contract before we receive Your cancellation notice; and

2.6.2.2. We will not be required to remove any chemicals We have put into Your Central Heating System and will not be responsible for any damage or loss caused as a result of not removing these chemicals or completing the Power Flush.

2.7 You may at any time after the expiry of the Cancellation Period and before We commence the Power Flush, cancel this Contract by contacting Us in accordance with clause 2.9. In these circumstances, You will have to pay Us any costs We have reasonably incurred in connection with the Contract before We receive Your cancellation notice.

2.8 We may deduct any costs You are required to pay to Us under clause 2.6.2 or clause 2.7, from the Price paid by You, before returning the balance to You. You will not be required to pay Our costs where clause 7.1.2 applies.

2.9 Should You wish to cancel this Contract in accordance with clauses 2.6 or 2.7 above, You may use the cancellation form provided in the Order Confirmation Form or alternatively You may telephone us on 00800 611 8284.

SECTION 3 - THE POWER FLUSH

3.1 Prior to carrying out the Power Flush, Our engineer will advise You of any deficiencies with Your Central Heating System that may cause the problem with Your Central Heating System to return after the Power Flush has been undertaken. In these circumstances Our engineer will provide you with a quote for the cost of carrying out any additional work which may be necessary. If You decline to have the necessary work done, We may cancel this Contract and You will have to pay Us any Costs We have reasonably incurred in connection with the Contract which We shall be entitled to deduct from the Price paid by You, before returning the balance to You.

3.2 In carrying out a Power Flush of Your Central Heating System, We shall:
Terms and Conditions for the Power Flush of Your Central Heating System

3.2.1 Add pre-flushing chemicals to Your Central Heating System;

3.2.2 Remove Your central heating pump and check it’s condition. We will tell You if it needs replacing and provide a quote for Us to do this;

3.2.3 Use a power flush machine to flush through each radiator and section of Your Central Heating System including the boiler;

3.2.4 Add an inhibitor to Your Central Heating System once the work has been completed, which will help to prevent future corrosion inside the Central Heating System;

We may carry out the above activities either during the same visit or arrange separate appointments for each stage as is necessary.

3.3 When carrying out the Power Flush, We will:

3.3.1 take reasonable care to avoid disruption at Your Premises;

3.3.2 remove all waste material;

3.3.3 clean up after ourselves.

3.4 Whilst We will use all reasonable endeavours to discover any deficiencies with Your Central Heating System before carrying out the Power Flush, we are not responsible for any damage caused by the Power Flush as a result of any faulty components and equipment, poorly made joints or pin-holed radiators caused by internal or external corrosion that could not have been reasonably identified before the Power Flush commenced.

SECTION 4 - OUR COMMITMENT AND FUTURE POWER FLUSHES

4.1 The Power Flush will be carried out by Our engineers with all reasonable skill and care.

4.2 If, following completion of the Power Flush, Your Central Heating System requires (in Our opinion) a further Power Flush in the future, then except where clause

4.3 applies We will carry out that Power Flush free of charge in accordance with these Terms and Conditions, provided that from the time We undertake the Power Flush, You keep a continuous service contract with Us for Central Heating Care in respect of the Central Heating System at the Premises.

4.3 We shall not be required to carry out a Power Flush free of charge where the Power Flush is required as a result of wilful damage, accident or negligence by You or any third party, Your use of the Central Heating System in a way that We do not recommend, Your failure to follow Our instructions, any alternations or repairs You carry out to the Central Heating System without Our prior written approval, or the incorrect installation of Your Central Heating System (other than where We installed Your Central Heating System).

SECTION 5 - CONDITIONS AT THE PREMISES

5.1 You are responsible for making sure that:

5.1.1 conditions at the Premises are suitable for Us to carry out the Power Flush;

5.1.2 all the necessary facilities, services and supplies are already installed and working at the Premises. These include earthing and the supply of gas, electricity and water. If You do not have suitable earthing, We can give You a separate quotation for this.

5.2 If We consider that the conditions at Your Premises are not suitable for Us to carry out the Power Flush (which may include the presence of asbestos at the Premises), We will tell You what You need to do before We can perform the Power Flush.

5.3 If You have had asbestos removed, You must give Us the clean air certificate before We carry out the Power Flush. (By law, a clean air certificate will be given to You by the person who removes the asbestos after they have removed the asbestos.)

5.4 Before We carry out the Power Flush, You must clear any furniture or fittings from any rooms or roof space that We need to enter to carry out the Power Flush. Our representative will agree with You how much clearing You will need to do. If you do not clear the furniture and fittings as agreed, We may charge you a reasonable amount to cover Our costs for any delay. If You would like Us to carry out any clearing work, We can do so but We are not liable for any damage caused as a result (unless We have been negligent) and We may charge You a reasonable amount to carry out this work (which We will agree with You beforehand).

5.5 If You do not comply with Your obligations under this clause 5 We will have the right to cancel the Contract in accordance with clause 7.1.

SECTION 6 - YOUR RESPONSIBILITIES

Treatment of Our staff

6.1 You must at all times behave appropriately when Our staff visit Your Premises. You must not physically or verbally abuse Our staff in any circumstances.

6.2 If You physically or verbally abuse Our staff who visit Your Premises, We may cancel Your Contract. Access to Premises

6.3 It is Your responsibility to let Us into the Premises at the time of Our appointment to carry out the Power Flush. If We are not able to gain access to the Premises at the time of the appointment, because You are not available to provide access We will not be able to carry out the Power Flush. In these circumstances, We will write to You and inform You that We were not able to carry out the Power Flush.

6.4 If We fail to gain access to Your Premises to carry out the Power Flush at the time of the appointment, We reserve the right to charge You for Our costs in attending Your Premises for that appointment. If We fail to gain access on two consecutive occasions, We may cancel Your Contract.

SECTION 7 - ENDING THIS CONTRACT

7.1 Neither You nor We may cancel this Contract unless:

7.1.1 the Terms and Conditions allow it; or

7.1.2 We are in breach of any of the terms of this Contract in which case You shall be entitled to cancel the Contract; or

7.1.3 You are in breach of any of the terms of this Contract, in which case We shall be entitled to cancel the Contact; or

7.1.4 there is a health and safety issue that means it is inappropriate for the Contract to continue, in which case, We may cancel the Contract.

7.2 If You cancel the Contract in accordance with clause

7.1.2, Our liability to You is set out in clause 8.

7.3 Without affecting any other right or remedy We may have, if We cancel the Contract, where We are permitted to do so under clause 7.1, We shall be entitled to claim Our reasonable costs in carrying out the Contract until the date of cancellation.

All major Credit Cards Accepted

Book Today

Arranging a Central Heating Power Flushing couldn’t be easier – just call our 24 hour hotline now on 01332 916 226 and one of our Customer Advisors will be happy to book a Central Heating Power Flush for your heating system. Alternatively, you can email us at info@powerflushderby.co.uk with any questions. For more information please visit our Contact Page

Areas Covered

Contact Us

Telephone: 01332 916 226
Freephone: 0800 611 8284
eMail: info@powerflushderby.co.uk

Power Flush Areas Covered

Testimonials

"Thanks. The central heating works much better after the power flushing You were right all the noise has gone."

Mrs M. Powell, Castle Donnington, Derbyshire